:root {
  --teal: #0e7c73;
  --teal-dark: #075a55;
  --amber: #f0a63a;
  --blue: var(--teal);
  --blue-dark: var(--teal-dark);
  --ink: #172033;
  --muted: #667085;
  --line: #e4e7ec;
  --paper: #f7faf9;
  --white: #ffffff;
  --green: #099250;
  --yellow: #dc6803;
  --red: #d92d20;
  --shadow: 0 12px 34px rgba(16, 24, 40, 0.08);
}

* {
  box-sizing: border-box;
}

html {
  scroll-behavior: smooth;
}

body {
  margin: 0;
  font-family: Inter, Arial, sans-serif;
  color: var(--ink);
  background: var(--paper);
  line-height: 1.55;
}

body:not(.landing-page):not(.auth-page) {
  background:
    linear-gradient(180deg, rgba(233, 243, 241, 0.85), rgba(247, 250, 249, 0.96) 280px),
    var(--paper);
}

a {
  color: inherit;
  text-decoration: none;
}

button,
input,
select,
textarea {
  font: inherit;
}

.site-header {
  position: sticky;
  top: 0;
  z-index: 20;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  padding: 14px clamp(18px, 5vw, 64px);
  background: rgba(255, 255, 255, 0.94);
  border-bottom: 1px solid var(--line);
  backdrop-filter: blur(14px);
}

body:not(.landing-page) .site-header {
  box-shadow: 0 10px 30px rgba(18, 35, 47, 0.08);
}

.brand {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  color: var(--blue);
  font-size: 1.15rem;
  font-weight: 800;
}

.brand-mark {
  display: grid;
  place-items: center;
  width: 38px;
  height: 38px;
  border-radius: 8px;
  color: var(--white);
  background: var(--blue);
  letter-spacing: 0;
}

.home-button {
  position: fixed;
  right: 18px;
  bottom: 18px;
  z-index: 60;
  display: inline-flex;
  align-items: center;
  gap: 10px;
  min-height: 48px;
  padding: 6px 14px 6px 6px;
  border: 1px solid rgba(255, 255, 255, 0.34);
  border-radius: 8px;
  color: var(--white);
  background: rgba(7, 90, 85, 0.96);
  box-shadow: 0 16px 40px rgba(8, 22, 28, 0.26);
  font-weight: 800;
}

.home-button .brand-mark {
  width: 36px;
  height: 36px;
  background: var(--amber);
}

.toast-stack {
  position: fixed;
  top: 18px;
  right: 18px;
  z-index: 90;
  display: grid;
  gap: 10px;
  width: min(360px, calc(100vw - 36px));
}

.toast {
  transform: translateY(-8px);
  opacity: 0;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px 14px;
  color: var(--ink);
  background: var(--white);
  box-shadow: 0 18px 50px rgba(8, 22, 28, 0.18);
  font-weight: 800;
  transition: opacity 180ms ease, transform 180ms ease;
}

.toast.show {
  transform: translateY(0);
  opacity: 1;
}

.toast.success {
  border-color: rgba(9, 146, 80, 0.3);
  color: #067647;
}

.toast.error {
  border-color: rgba(217, 45, 32, 0.3);
  color: var(--red);
}

.site-nav {
  display: flex;
  align-items: center;
  gap: 18px;
  color: #344054;
  font-size: 0.94rem;
  font-weight: 700;
}

.site-nav a.active,
.site-nav a:hover {
  color: var(--blue);
}

.nav-button,
.button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 42px;
  border: 0;
  border-radius: 8px;
  padding: 0 16px;
  cursor: pointer;
  font-weight: 800;
}

.nav-button,
.button.primary {
  color: var(--white);
  background: var(--blue);
}

.button.secondary {
  color: var(--teal-dark);
  background: #e9f3f1;
}

.button.ghost {
  color: #344054;
  background: #f2f4f7;
}

.nav-toggle {
  display: none;
  width: 42px;
  height: 42px;
  border: 0;
  border-radius: 8px;
  background: #e9f3f1;
}

.nav-toggle span {
  display: block;
  width: 20px;
  height: 2px;
  margin: 4px auto;
  background: var(--teal);
}

.hero {
  display: grid;
  grid-template-columns: minmax(0, 1.1fr) minmax(280px, 0.9fr);
  gap: clamp(28px, 6vw, 72px);
  align-items: center;
  min-height: calc(100vh - 68px);
  padding: clamp(56px, 8vw, 96px) clamp(18px, 5vw, 64px);
  background:
    radial-gradient(circle at 80% 18%, rgba(14, 124, 115, 0.16), transparent 32%),
    linear-gradient(135deg, #ffffff 0%, #e9f3f1 100%);
}

.hero h1 {
  max-width: 760px;
  margin: 0;
  font-size: clamp(2.8rem, 7vw, 5.7rem);
  line-height: 0.95;
  letter-spacing: 0;
}

.hero p {
  max-width: 680px;
  color: var(--muted);
  font-size: 1.15rem;
}

.hero-actions,
.actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
}

.hero-panel,
.card,
.form-card,
.metric,
.table-card,
.auth-card {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--white);
  box-shadow: var(--shadow);
}

.hero-panel {
  padding: 24px;
}

.hero-panel h2 {
  margin: 0 0 14px;
}

.hero-list {
  display: grid;
  gap: 12px;
  padding: 0;
  margin: 0;
  list-style: none;
}

.hero-list li {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  padding: 12px;
  border-radius: 8px;
  background: #f8fafc;
}

.section {
  padding: clamp(54px, 8vw, 90px) clamp(18px, 5vw, 64px);
}

.section-heading {
  max-width: 760px;
  margin: 0 auto 32px;
  text-align: center;
}

.section-heading h2,
.page-title h1 {
  margin: 0;
  font-size: clamp(2rem, 4vw, 3.1rem);
  line-height: 1.05;
}

.section-heading p,
.page-title p {
  color: var(--muted);
}

.grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 18px;
}

.grid.two {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.card {
  padding: 22px;
}

.card h3 {
  margin: 0 0 10px;
}

.card p {
  color: var(--muted);
}

.page {
  min-height: 100vh;
}

.page-shell {
  display: grid;
  grid-template-columns: 250px minmax(0, 1fr);
  min-height: 100vh;
}

.shell-overlay {
  display: none;
}

.sidebar {
  padding: 22px;
  border-right: 1px solid var(--line);
  background: var(--white);
  box-shadow: 8px 0 28px rgba(18, 35, 47, 0.04);
}

.sidebar-kicker {
  margin: 14px 0 0;
  color: var(--amber);
  font-size: 0.78rem;
  font-weight: 800;
  letter-spacing: 0;
  text-transform: uppercase;
}

.sidebar nav {
  display: grid;
  gap: 8px;
  margin-top: 28px;
}

.sidebar a {
  border-radius: 8px;
  padding: 10px 12px;
  color: #344054;
  font-weight: 700;
}

.sidebar a.active,
.sidebar a:hover {
  color: var(--teal-dark);
  background: #e9f3f1;
}

.main {
  min-width: 0;
}

.topbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 16px 24px;
  color: var(--white);
  background:
    linear-gradient(135deg, rgba(7, 90, 85, 0.98), rgba(14, 124, 115, 0.98)),
    var(--teal);
}

.shell-toggle {
  display: none;
  width: 42px;
  height: 42px;
  border: 1px solid rgba(255, 255, 255, 0.28);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.12);
}

.shell-toggle span {
  display: block;
  width: 19px;
  height: 2px;
  margin: 4px auto;
  background: var(--white);
}

.user-chip {
  display: inline-flex;
  align-items: center;
  gap: 9px;
  min-height: 38px;
  border-radius: 8px;
  padding: 4px 10px 4px 4px;
  background: rgba(255, 255, 255, 0.14);
  font-weight: 800;
}

.user-chip span {
  display: grid;
  place-items: center;
  width: 30px;
  height: 30px;
  border-radius: 8px;
  color: var(--teal-dark);
  background: var(--white);
  font-size: 0.8rem;
}

.content {
  padding: 24px;
}

.page-title {
  padding: 4px 0 6px;
}

.page-title {
  margin-bottom: 20px;
}

.metrics {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 16px;
}

.metric {
  padding: 18px;
  border-top: 4px solid var(--teal);
}

.metric:hover,
.card:hover,
.form-card:hover,
.table-card:hover {
  box-shadow: 0 18px 48px rgba(18, 35, 47, 0.12);
}

.metric strong {
  display: block;
  font-size: 2rem;
  line-height: 1;
  color: var(--teal-dark);
}

.metric span {
  color: var(--muted);
}

.layout-two {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 18px;
  margin-top: 18px;
}

.table-card {
  overflow: hidden;
}

table {
  width: 100%;
  border-collapse: collapse;
  background: var(--white);
}

th,
td {
  padding: 13px 14px;
  border-bottom: 1px solid var(--line);
  text-align: left;
  vertical-align: top;
}

th {
  color: #475467;
  background: #f4fbfa;
  font-size: 0.85rem;
}

.status {
  display: inline-flex;
  align-items: center;
  border-radius: 999px;
  padding: 4px 9px;
  font-size: 0.78rem;
  font-weight: 800;
}

.status.open,
.status.pending {
  color: #93370d;
  background: #fffaeb;
}

.status.in-progress,
.status.in_progress {
  color: var(--teal-dark);
  background: #e9f3f1;
}

.status.resolved,
.status.completed {
  color: #067647;
  background: #ecfdf3;
}

.status.offline,
.status.closed,
.status.ignored {
  color: #344054;
  background: #f2f4f7;
}

.form-card,
.auth-card {
  max-width: 760px;
  padding: 24px;
}

.auth-page {
  display: grid;
  place-items: center;
  min-height: 100vh;
  padding: 24px;
}

.auth-card {
  width: min(100%, 480px);
}

.field-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
}

form {
  display: grid;
  gap: 16px;
}

label {
  display: grid;
  gap: 7px;
  color: #344054;
  font-weight: 800;
}

input,
select,
textarea {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 11px 12px;
  color: var(--ink);
  background: var(--white);
}

input:focus,
select:focus,
textarea:focus {
  outline: 3px solid rgba(14, 124, 115, 0.16);
  border-color: var(--teal);
}

textarea {
  min-height: 118px;
  resize: vertical;
}

.tabs {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 8px;
}

.tab {
  min-height: 40px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #f8fafc;
  cursor: pointer;
  font-weight: 800;
}

.tab.active {
  color: var(--white);
  border-color: var(--teal);
  background: var(--teal);
}

.message {
  min-height: 24px;
  color: var(--muted);
  font-weight: 700;
}

.message.error {
  color: var(--red);
}

.message.success {
  color: var(--green);
}

.filter-bar {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  align-items: end;
  margin-bottom: 18px;
}

.filter-bar label {
  min-width: 190px;
  flex: 1;
}

.list {
  display: grid;
  gap: 14px;
}

.notice {
  border: 1px solid rgba(240, 166, 58, 0.4);
  border-radius: 8px;
  padding: 14px;
  color: #93370d;
  background: #fffaeb;
}

.ticket-response {
  margin-top: 14px;
}

.ticket-response textarea {
  min-height: 88px;
}

.availability-control {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
}

.availability-control h3,
.availability-control p {
  margin: 0;
}

.availability-control p {
  color: var(--muted);
}

.availability-toggle {
  flex: 0 0 auto;
  color: var(--white);
  background: var(--teal);
}

.availability-toggle.online {
  background: var(--red);
}

.availability-toggle:disabled {
  cursor: wait;
  opacity: 0.7;
}

.chat-shell {
  display: grid;
  grid-template-columns: 280px minmax(0, 1fr);
  min-height: 100vh;
}

.chat-side {
  padding: 24px;
  color: var(--white);
  background:
    linear-gradient(180deg, rgba(8, 22, 28, 0.92), rgba(7, 90, 85, 0.96)),
    var(--teal-dark);
}

.chat-main {
  display: grid;
  grid-template-rows: auto 1fr auto;
  min-height: 100vh;
}

.chat-header {
  padding: 20px 24px;
  border-bottom: 1px solid var(--line);
  background: var(--white);
}

.chat-box {
  display: grid;
  align-content: end;
  gap: 12px;
  padding: 24px;
  background: #f7faf9;
}

.chat-bubble {
  max-width: 620px;
  border-radius: 8px;
  padding: 12px 14px;
  background: var(--white);
  box-shadow: 0 10px 28px rgba(18, 35, 47, 0.08);
}

.chat-bubble.self {
  justify-self: end;
  color: var(--white);
  background: var(--teal);
}

.chat-form {
  display: grid;
  grid-template-columns: minmax(160px, 240px) 1fr auto;
  gap: 12px;
  padding: 16px 24px;
  border-top: 1px solid var(--line);
  background: var(--white);
}

.site-footer {
  padding: 26px clamp(18px, 5vw, 64px);
  text-align: center;
  color: var(--muted);
  background: var(--white);
  border-top: 1px solid var(--line);
}

.auth-page {
  background:
    linear-gradient(90deg, rgba(8, 22, 28, 0.82), rgba(8, 22, 28, 0.54)),
    linear-gradient(135deg, #0b2428, #0e7c73);
}

.auth-card {
  border-color: rgba(255, 255, 255, 0.26);
  box-shadow: 0 26px 80px rgba(8, 22, 28, 0.28);
}

.auth-card h1 {
  margin-bottom: 18px;
}

.auth-card .brand {
  margin-bottom: 18px;
}

.landing-page {
  background: #f7faf9;
}

.landing-page .site-header {
  color: var(--white);
  background: rgba(8, 22, 28, 0.5);
  border-bottom-color: rgba(255, 255, 255, 0.12);
}

.landing-page .brand,
.landing-page .site-nav {
  color: var(--white);
}

.landing-page .brand-mark,
.landing-page .nav-button,
.landing-page .button.primary {
  background: var(--teal);
}

.landing-page .site-nav a.active,
.landing-page .site-nav a:hover {
  color: var(--amber);
}

.landing-hero {
  position: relative;
  display: grid;
  align-items: center;
  min-height: 92vh;
  overflow: hidden;
  color: var(--white);
  margin-top: -68px;
  padding: 120px clamp(18px, 7vw, 96px) 70px;
}

.landing-hero-image,
.landing-hero-overlay {
  position: absolute;
  inset: 0;
  width: 100%;
  height: 100%;
}

.landing-hero-image {
  object-fit: cover;
}

.landing-hero-overlay {
  background:
    linear-gradient(90deg, rgba(8, 22, 28, 0.94) 0%, rgba(8, 22, 28, 0.76) 43%, rgba(8, 22, 28, 0.25) 100%),
    linear-gradient(0deg, rgba(8, 22, 28, 0.18), rgba(8, 22, 28, 0.18));
}

.landing-hero-content {
  position: relative;
  z-index: 1;
  width: min(720px, 100%);
}

.eyebrow {
  margin: 0 0 12px;
  color: var(--amber);
  font-size: 0.78rem;
  font-weight: 800;
  letter-spacing: 0;
  text-transform: uppercase;
}

.landing-hero h1 {
  margin: 0;
  font-size: clamp(3.3rem, 9vw, 7.2rem);
  line-height: 0.92;
  letter-spacing: 0;
}

.landing-hero p:not(.eyebrow) {
  max-width: 650px;
  color: rgba(255, 255, 255, 0.86);
  font-size: clamp(1rem, 2vw, 1.25rem);
}

.landing-page .button.secondary {
  color: var(--white);
  border: 1px solid rgba(255, 255, 255, 0.48);
  background: rgba(255, 255, 255, 0.12);
}

.landing-stats {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
  max-width: 680px;
  margin: 34px 0 0;
}

.landing-stats div {
  padding: 16px;
  border: 1px solid rgba(255, 255, 255, 0.2);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.08);
}

.landing-stats dt {
  font-size: 1.45rem;
  font-weight: 800;
}

.landing-stats dd {
  margin: 0;
  color: rgba(255, 255, 255, 0.74);
  font-size: 0.9rem;
}

.trust-strip {
  display: flex;
  flex-wrap: wrap;
  justify-content: center;
  gap: 14px;
  padding: 18px clamp(18px, 5vw, 64px);
  color: var(--white);
  background: var(--teal-dark);
  font-weight: 800;
}

.trust-strip span {
  padding: 8px 12px;
}

.landing-page .card {
  box-shadow: 0 12px 34px rgba(18, 35, 47, 0.08);
}

.icon {
  display: inline-flex;
  margin-bottom: 22px;
  color: var(--teal);
  font-weight: 800;
}

.landing-band {
  display: grid;
  grid-template-columns: 0.9fr 1.1fr;
  gap: clamp(28px, 6vw, 72px);
  align-items: center;
  padding: clamp(56px, 8vw, 96px) clamp(18px, 5vw, 64px);
  background: #e9f3f1;
}

.landing-band h2 {
  margin: 0;
  font-size: clamp(2rem, 4vw, 3.5rem);
  line-height: 1.05;
}

.landing-band p:not(.eyebrow) {
  color: var(--muted);
}

.process-list {
  display: grid;
  gap: 14px;
}

.process-list div {
  display: grid;
  grid-template-columns: 48px 1fr;
  column-gap: 18px;
  padding: 22px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--white);
  box-shadow: 0 12px 34px rgba(18, 35, 47, 0.06);
}

.process-list span {
  grid-row: span 2;
  display: grid;
  place-items: center;
  width: 48px;
  height: 48px;
  border-radius: 8px;
  color: var(--white);
  background: var(--teal);
  font-weight: 800;
}

.process-list h3 {
  margin: 0;
}

.process-list p {
  margin: 6px 0 0;
  color: var(--muted);
}

.hidden {
  display: none !important;
}

@media (max-width: 960px) {
  .hero,
  .landing-band,
  .layout-two {
    grid-template-columns: 1fr;
  }

  .grid,
  .grid.two,
  .metrics {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .sidebar {
    position: fixed;
    inset: 0 auto 0 0;
    z-index: 70;
    width: min(300px, 84vw);
    transform: translateX(-105%);
    border-right: 1px solid var(--line);
    border-bottom: 0;
    transition: transform 180ms ease;
  }

  .sidebar nav {
    grid-template-columns: 1fr;
  }

  .shell-toggle {
    display: block;
  }

  .shell-overlay {
    position: fixed;
    inset: 0;
    z-index: 65;
    display: none;
    background: rgba(8, 22, 28, 0.45);
  }

  .page-shell.sidebar-open .sidebar {
    transform: translateX(0);
  }

  .page-shell.sidebar-open .shell-overlay {
    display: block;
  }

  .chat-shell {
    grid-template-columns: 1fr;
  }

  .chat-side {
    display: none;
  }
}

@media (max-width: 760px) {
  .nav-toggle {
    display: block;
  }

  .site-nav {
    position: absolute;
    top: 68px;
    left: 18px;
    right: 18px;
    display: none;
    flex-direction: column;
    align-items: stretch;
    padding: 14px;
    border: 1px solid var(--line);
    border-radius: 8px;
    background: var(--white);
    box-shadow: var(--shadow);
  }

  .site-nav.open {
    display: flex;
  }

  .landing-page .site-nav {
    color: var(--ink);
    background: var(--white);
  }

  .landing-page .site-nav a.active,
  .landing-page .site-nav a:hover {
    color: var(--teal);
  }

  .landing-stats {
    grid-template-columns: 1fr;
  }

  .grid,
  .grid.two,
  .metrics {
    grid-template-columns: 1fr;
  }

  .field-grid {
    grid-template-columns: 1fr;
  }

  .content {
    padding: 18px;
  }

  .topbar {
    padding: 12px 16px;
  }

  .topbar strong {
    font-size: 0.98rem;
  }

  .user-chip {
    max-width: 42vw;
    overflow: hidden;
    white-space: nowrap;
  }

  .home-button {
    right: 12px;
    bottom: 12px;
    max-width: calc(100vw - 24px);
    padding-right: 12px;
  }

  .chat-form {
    grid-template-columns: 1fr;
  }

  .availability-control {
    align-items: flex-start;
    flex-direction: column;
  }

  th,
  td {
    min-width: 150px;
  }
}